Yes, it is possible to enjoy a simple, seamless, and secure digital experience!

We're always looking for ways to bring you banking technology that gives you more control of your money while offering added perks to keep you financially healthy. We're excited to share that we'll be doing just that with our Mobile and Online Banking upgrade happening this Spring!

The new platform will feature a wide range of new and upgraded tools and services designed to make it easier for you to manage your money—anytime, anywhere.

We're moving your online experience forward, one click at a time.

General

When will the upgrade happen? Date to be revealed soon!

Do I need to do anything to prepare? Yes. Update your current email address and telephone number! Having this information is crucial for accessing the new system. Plus, it’s just good to have in case we need to contact you regarding your account(s).

Who do I call if I have questions before and after the upgrade? Contact our Customer Service Department at 1-866-416-9302.

Will my login information change? Yes, slightly. Your username will stay the same and you will be prompted to change your password.

Will I need to download a new Mobile Banking app? Yes. A new app will be available in your app store after the upgrade. You will need to delete your current MSB app and download the new one.

Do I need to re-enter my bill payees in BillPay? No. Although BillPay will look different, all your biller information will be there. If you have a regularly scheduled bill payment, it will continue to be paid on schedule.

Will I need to set up my EAlerts? Yes. Many eAlerts will follow to the new system but not all. Please verify your eAlerts during your first-time login and see the new type of eAlerts available.

Will this affect my use of QuickBooks? Yes. After the upgrade, delete your bank connection in QuickBooks and reconnect it with your new login. Instructions will be available.

Will I need to choose new security questions? No. New enhanced security features to confirm your identity will replace security questions.

MSB Online Users

Can i send money to friends and family? Yes. We are excited to bring you PeoplePay! PeoplePay lets you send money real-time to anyone, at no cost!

 

MSB eCorp Users

Will my existing reoccurring ACH and/or wire payments change? Yes. We will take care of transferring existing payment detail for you. To prevent possible payment delays, please verify all payment details for accuracy.

Is PositivePay changing? No. The upgrade will offer added functionality to decision items on a mobile device.