We’re sorry, your browser is not supported.

For the best experience, we ask that you switch to the latest version of Chrome, Firefox, or Edge. If you would like to access your accounts before updating your browser, you can follow the links below.

Machias bank fallback image

Security Center

Card Deactivation Scam

This scam usually begins with an automated phone call, though rarely, the call may be from a live person. The automated message advises you that your credit or debit card was canceled, deactivated, or is otherwise no longer usable. The purpose of doing this is to get you so worried that you act very quickly to fix the “problem” before doing a little investigating. Scammers know that we do most of our shopping these days with plastic, so an issue with one of our cards could spell huge problems for days. Who wants to go shopping only to have a card declined, especially during the busiest shopping days of the year? Always do some homework before acting on an unsolicited phone call.

Here Are Some Helpful Tips to Follow!


Tip 1

If you are ever asked by a bank for your debit or credit card number, social security number, PIN, or debit/credit card CVV code as part of a fraud alert it is always scam. Always. Why would the bank ask you for this information, we already have it!


Tip 2

Beware of vague information from the caller. If they say they are calling from “your bank” or generically state “your debit card has a problem”, it is very likely a scam. Since the scammers are from away they often have a tough time pronouncing Machias. Go ahead, ask the “fraud department” to pronounce Calais!


Tip 3

If you are concerned you have fallen victim to a scam call the number on the back of your Machias Savings debit card: 866-416-9302 as soon as possible.

Important Note

This Card Deactivation Scam is different from the Machias Savings Bank practice of protecting you from unauthorized use of your debit or credit card. When we authorize a fraud specialist to contact you after a possible suspicious transaction, they will simply ask you to verify a specific recent purchase. They will never ask for your PIN or debit card number or any other account information. You will not be told your card has been deactivated.

Lost or Stolen Card

If you need to report your ATM, debit, or credit card lost or stolen, please contact us as soon as possible so we can take the necessary steps to deactivate your card and prevent losses.

person picking up dropped wallet
Important Notice

By following this link, you will be leaving Machias Savings Bank’s website and visiting a non-affiliated third party website. Be sure to review their terms and conditions as you will be subject to their terms of use. Click Yes to proceed or No to remain in www.machiassavings.bank.

Would you like to proceed?