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Security Center

Fraud Text Alerts

By choosing to get alerts when fraud is detected on your bank account, you can gain greater control over your account activity and stay protected against unauthorized third-party access.

Fraud Text Alerts

Manage your account and take action as soon as possible to fight fraudulent activity.

At Machias Savings Bank, we understand the importance of account transparency and providing our customers with the best security features to keep their sensitive information safe from scammers and identity thieves. We are breaking down everything you need to know about fraud text alerts, how they work and why it is so beneficial.

If you have any questions about Fraud Text Alerts, contact our Customer Support Team.

Mobile phone with fraud text alert on screen

Beware of Scammers

Fake Fraud Text Alerts Are Out There

Here’s what to watch for:

  • Sending number: Our fraud text alerts will always come from either 37268 or 20733. If it comes from another number, don’t respond! And remember, the bank will never ask you for your password or secure access code.
  • Misspellings: It’s a red flag if words are misspelled. Is it valid if they can’t spell it right?
  • Format: Our fraud texts alerts will be in this format
    • FreeMSG ABC Bank Fraud Center 8772538964 $125.46 on card 1234 at Macy’s. If valid reply YES, fraud NO. To Opt Out, STOP
    • ABC Bank Fraud Alert: Did you attempt transaction on debit card 1234 at Macy’s for $125.46? Reply YES or NO.

Contact our Customer Support Team if you ever receive a fake fraud text alert!

fraud text example

In addition to enrolling in a fraudulent charge text service, the following are some valuable tips for keeping your bank information protected:

How Do Fraud Text Alerts Work?

One of the benefits of being part of Machias Savings Bank is that you do not have to enroll or opt-in to fraud text alerts. We automatically enroll all of our cardholders so you know right away if your account is potentially compromised.

Mobile phone with fraud text alert.

Frequently Asked Questions

Explore some of the most commonly asked questions about receiving fraud text alerts from MSB:

What number do fraud text alerts come from?
Fraud text alerts from MSB will always come from either 37268 or 20733. You can save these numbers as 372-68 and 207-33 in your smartphone contacts so you always know when an alert is from us.
What phone number will the text alert go to?
Our system will send the fraud text alert to the first number on a cardholder's file that is text-enabled.
What if I don’t reply to the fraud text alert?
If you have not responded to the fraud text alert within 15 minutes, you will receive a phone call to confirm the transaction was valid. Your card will remain blocked and inactive until you address the alert.
What if the transaction was not fraudulent?
You can reply “YES” to the message, confirming the transaction was valid. We will lift the restriction on your card, and you can continue using it as normal.
Can I get fraud text alerts for my business and personal accounts?
Yes! We will send fraud text alerts if we detect fraudulent transactions on any type of account you have with us.
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Security Center

We have a Security Center to provide you with easy-to-follow steps that help you stay protected against scams and identity theft.

Learn More About our security center
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Customer Support

Have a question or need assistance? We are here to help!

Learn More About our customer support team
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