Customer Support | Machias Savings Bank

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Customer Support

Have a question or need assistance?

We’ve got some helpful resources for you to check out. Take a look at our quick links and answers to frequently asked questions below. If you’re still not finding what you’re looking for, don’t worry!
We have multiple ways you can easily reach out to us.

Ways to Get in Touch

Talk to someone Monday through Friday, 7am to 6pm ET, Saturday, 8am to 12pm ET, or get 24-hour automated assistance.

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By Phone or Text

1-866-416-9302

Mon-Fri: 7am-6pm
Sat: 8am-12pm

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Chat

Chat with us through our automated chat service.

Chat With Us Chat with us
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Email

Send us a message and one of our team members will get back to you.

Send a Message Send a Message
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24 Hour Phone Banking

1-800-982-7179

Call our computerized banking system to manage your account.

Enroll Now in phone banking
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Text Banking

222-563

Text banking is a convenient option to complete online banking functions via text message.

Learn More About Text Banking
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Fax

1-207-255-9345

For customer requests, fax us through our Customer Service fax line.

Customer Support

Have an Emergency?

Here are some additional Customer Support resources:

Lost Credit Card: 1-855-401-4743

Lost ATM/Debit Card: 1-866-416-9302

After Hours Lost ATM/Debit Card: 1-833-648-0068

After-hours debit card fraud: 1-800-262-2024

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Locations

Come visit us at one of our branch locations across Maine!

Find the nearest branch, get contact information, and view branch hours of operation on our Locations page.

Maine with Machias banking locations

Frequently Asked Questions

 

What is the bank’s routing number?
A routing number is a unique, nine-digit number that functions as an address for your bank. Machias Savings Bank's routing number is 211274531. It is used for electronic transactions such as funds transfers, direct deposits, digital checks, and bill payments.
How Do I Order Checks Online?
By clicking Order Checks You will visit the Harland Clark website where you can shop hundreds of available check designs. To make ordering faster, you will need your account number and our routing number, which is 211274531. Your 10-digit account number can be easily located on your checks. If you need assistance, please reach out to our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 6:00 p.m. or Saturday from 8:00 a.m. - 12:00 p.m. The link to reordering checks can also be accessed in MSB Online under the Services Tab.
What is MSB Online Banking and How Do I Sign Up?
Our Internet Banking service, MSB Online, offers a secure access to your accounts when it is convenient for you. Once logged in, you can view your account balances, history, previous statements, transfer funds, make loan payments, and more. Be sure to use one of the following Browsers: Google Chrome, Mozilla Firefox, or Microsoft Edge. Does this convenient service interest you? Click here to sign up for Personal Banking or Business Banking.*Please note, you must be the primary owner of the account in order to complete the first time enrollment. The primary account holder can then set-up additional users after the initial account enrollment has been completed. If you need assistance, please reach out to our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.-1 p.m. Click here to learn more about MSB Online
What is an Alert and How Do I Set One Up?
We’re always on-and always looking out for you. With Alerts, you can be notified in real time, or near real time of activity such as:
  • Account Alerts- Receive daily balance updates or be alerted if your balance falls below a certain amount.
  • History Alerts- Receive Alerts when certain transactions post to your account.
  • Online Transaction Alerts- Real Time Alerts to notify you of activity such as Funds Transfers, Address Changes, and more.
  • Security Alerts- Notifications on Invalid Password attempt, ID Lock Out and more to keep your online account safe and secure.
Alerts can be sent to you by email, text, voice call, or secure messaging within MSB Online. How do you set up this time-saving service?
  1. Log into MSB Online.
  2. Click on the Settings Menu on the left-hand side of your screen.
  3. Click on Alerts.
  4. Click on New Alert
  5. Use the drop-down menu to select the Alert you would like added to your account.
  6. Complete the required fields and click Create Alert.
If you need assistance, please reach out to our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.-1 p.m.
How Do I Change My MSB Online Password or Access ID?
To change your MSB Online Password or Access ID, you will need to log into MSB Online and click on Settings from the left-hand menu options. Next, click on Security Preferences and then choose Change Password or Change Login ID. Should you need any help with this process, please contact our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 6:00 p.m. or Saturday from 8:00 a.m. - 12:00 p.m.
How Do I Download My Deposit Account History in MSB Online?
Log into MSB Online, click on the deposit account then go to Transactions and click Export Transactions. Choose a cycle or enter a date range, and the desired export format (Excel.CSV, Microsoft Money.OFX, Quickbooks .QBO, Quicken .QFX). Finally, click Export. Should you need any help with this process please contact our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m. - 1 p.m.
What is MSB Mobile and How Do I Make a Mobile Deposit?
Do just about everything MSB Online allows, wherever and whenever it’s most convenient. Just download our free mobile banking app at the Apple Store or Google Play, and it’s like having a branch at your fingertips.
CAN I TRANSFER MONEY ONLINE FROM MY MSB ACCOUNT TO MY ACCOUNT AT ANOTHER FINANCIAL INSTITUTION?
Yes, we offer External Account linking within MSB Online. Link your accounts at another financial institution by logging into MSB online and clicking on Services from the Menu. From there, click on Link External Account and enter the required information. Two "micro" deposits will be generated and sent to your external account for validation purposes. Once validated, you will be able to make transfers to and from your external account right in one convenient spot. Should you need any help with this process, please contact our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.- 1 p.m.
What is Text banking and how do I enroll?
To enroll in Banking by Text, open up MSB Online, choose “Settings”, select “Text Enrollment” and slide the Text Enrollment option to “On”. Text Banking: Data and Message Rates may apply. Most Machias Savings Bank accounts are enabled/supported for Text Enrollment. Now you can also do much of what you can do online, via text messaging. We’ve created a series of short commands, for instance BAL, XFER, and HIST, that will allow you to access your account information and manage your money simply and swiftly, right from your mobile phone. To enroll in Banking by Text, open up MSB Mobile and slide the Text Enrollment option to “On”. Data and Message Rates may apply. Most Machias Savings Bank accounts are enabled/supported for Text Enrollment.
What is 24 hour Phone Banking and how do I enroll?
With the press of a button, you can receive your account information and transfer funds or speak to a representative. MSB Phone Banking is a computerized telephone banking system that provides access to all commonly requested account information 24-hours a day, 7 days a week, using a touch tone phone at no fee. Balance information provided reflects current day activity. To access MSB Phone Banking, you just need your account number and PIN when you call 1-800-982-7179. Forgot your PIN? We're here to help! Simply call our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m. - 1 p.m.
What is MSB BillPay and How Do I Set Up This Service?
Pay your bills from anywhere, at any time, with any device. Ease your mind by scheduling single or recurring payments to businesses or individuals, and never miss a payment again. MSB BillPay keeps your payments flowing, without the envelope and stamp. Gain some time for yourself, and let us handle your business payments. Get started today within MSB Online/BillPay. To start saving money and time now, call our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.-1 p.m. Click here to learn more about MSB BillPay
What is Card Valet?
You can actually control when, where, and how your debit card is used. With CardValet™ you can set up custom transaction controls putting in place dollar amount limits, specific merchant types limiting or even excluding such categories as groceries or restaurants, and by transaction types limiting online purchases or ATM transactions for example. CardValet™ also lets you set up custom alert messages to be sent to your mobile device whenever certain types of transactions occur, for an early warning of unauthorized or suspicious transactions. Best of all, if you misplace or lose your card, simply “turn it off” - you can turn it right back on when you find it! Visit your phone’s app store and download the CardValet™ app. CardValet® is a registered trademark of Fiserv, Inc. or its affiliates. The mobile app is offered as a free service to Machias Savings Bank VISA® debit card holders. Standard charges from your cell phone provider may apply for text messaging or Mobile Web access.
What is CardSwap?
Changing or updating your payment information across all your subscription services, recurring charges, streaming and subscriptions is a hassle. Whether you’ve had to get a new or replacement card or would like to change your payment account, it’s simple, seamless and secure with CardSwap™. All at once. All in one place. And from any of your devices. CardSwap™ works with more than 60 popular services including iTunes, Hulu, Amazon, Target, Starbucks, Uber, Walmart, Airbnb, Spotify, Venmo and more. And CardSwap™ remembers where you pay and lets you easily add subscriptions and services in the future. Get started now. Simply log in to your MSB Online account or the mobile banking app and click Services in the left-hand menu. Then click on CardSwap™ and follow the steps.
I just got a text about a fraudulent transaction. How do I know it’s actually Machias Savings?
  • Sending number: Our fraud text alerts will always come from 37268. If it comes from another number, don’t respond! And remember, the bank will never ask you for your password or secure access code.
  • Misspellings: It’s a red flag if words are misspelled. Is it valid if they can’t spell it right?
  • Format: Our fraud texts alerts will be in this format
    • FreeMSG ABC Bank Fraud Center 8772538964 $125.46 on card 1234 at Macy’s. If valid reply YES, fraud NO. To Opt Out, STOP
Contact our Customer Support Team if you ever receive a fake fraud text alert! You can also learn more about our Fraud Text Alerts in our Security Center: Fraud Text Alerts - Machias Bank (machiassavings.bank)
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Meet the Team

Meet our teams who are ready to help you find your “Yes!”.

Get in Touch witch our teams
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Security Center

Keeping your information safe and secure is our top priority at Machias Savings Bank. Stay safe online with these useful resources.

Learn More Security Center
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Educational Videos

We have step-by-step video tutorials that show you how to use our online and mobile banking tools to keep your accounts safe and secure.

Learn More View Our Educational Videos
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