Frequently Asked Questions
How do I order checks online?You will visit the Harland Clark website where you shops hundreds of available check designs. To make ordering faster, you will need your account number and our routing number which is 211274531. Your 10 digit account number can be easily located on your checks. If you need assistance, please reach out to our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.-1 p.m. The link to reordering checks can also be accessed in MSB Online under the Services Tab. |
WHAT IS AN ALERT AND HOW DO I SET ONE UP?We’re always on-and always looking out for you. With Alerts, you can be notified in real time, or near real time of activity such as:
Alerts can be sent to you by email, text, voice call, or secure messaging within MSB Online.How do you set up this time-saving service?
If you need assistance, please reach out to our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.-1 p.m. |
What is MSB Online banking and how do I sign up?Our Internet Banking service, MSB Online, offers a secure access to your accounts when it is convenient for you. Once logged in, you can view your account balances, history, previous statements, transfer funds, make loan payments, and more. Be sure to use one of the following Browsers: Google Chrome, Mozilla Firefox, or Microsoft Edge. Does this convenient service interest you? Click here to sign up now for Personal Banking. Click here to sign up now for Business Banking.*Please note, you must be the primary owner of the account in order to complete the first time enrollment. The primary account holder can then set-up additional users after the initial account enrollment has been completed. If you need assistance, please reach out to our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.-1 p.m. |
What is MSB BillPay and how do I set up this service?Pay your bills from anywhere, at any time, with any device. Ease your mind by scheduling single or recurring payments to businesses or individuals, and never miss a payment again. MSB BillPay keeps your payments flowing, without the envelope and stamp. Gain some time for yourself, and let us handle your business payments. Get started today within MSB Online/BillPay. To start saving money and time now, call our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.-1 p.m. |
Can I transfer money Online from my MSB account to my account at another financial institution?Yes, we offer External Account linking within MSB Online. Link your accounts at another financial institution by logging into MSB online and clicking on Services from the Menu. From there, click on Link External Account and enter the required information. Two "micro" deposits will be generated and sent to your external account for validation purposes. Once validated, you will be able to make transfers to and from your external account right in one convenient spot. Should you need any help with this process, please contact our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.- 1 p.m. |
What is MSB Phone Banking and how do I access it?MSB Phone Banking is a computerized telephone banking system that provides access to all commonly requested account information 24-hours a day, 7 days a week, using a touch tone phone at no fee. Balance information provided reflects current day activity. To access MSB Phone Banking, you just need your account number and PIN when you call 1-800-982-7179. Forgot your PIN? We're here to help! Simply call our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m. - 1 p.m. |
How do I change my MSB online password or access ID?To change your MSB Online Password or Access ID, you will need to log into MSB Online and click on Settings from the left-hand menu options. Next, click on Security Preferences and then choose Change Password or Change Login ID. Should you need any help with this process, please contact our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m. - 1 p.m. |
What is MSB mobile and how do I make a mobile deposit?Do just about everything MSB Online allows, wherever and whenever it’s most convenient. Just download our free mobile banking app at the Apple Store or Google Play, and it’s like having a branch at your fingertips. >Should you need any help with this process please contact our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m. - 1 p.m. |
How do I download my Deposit account history in MSB online?Log into MSB Online, click on the deposit account then go to Transactions and click Export Transactions. Choose a cycle or enter a date range, and the desired export format (Excel.CSV, Microsoft Money.OFX, Quickbooks .QBO, Quicken .QFX). Finally, click Export. Should you need any help with this process please contact our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m. - 1 p.m. |
Equal Housing Lender.