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Security Center
Your Security Is Our Top Priority
You’ve got a lot in your life depending on you. Keeping up with family, friends, work, and your beloved pets leaves little time to focus on what you can do to protect your identity and your hard-earned assets.
The Machias Savings Bank Security Center provides simple steps you can take to stay protected from identity thieves and scammers.
Voice ID is a security feature that verifies you by the sound of your voice when you call our customer service center, allowing fast and secure access to your account. Similar to a fingerprint, your voiceprint is unique to you and created from more than 100 different physical and behavioral characteristics such as pitch, accent, the shape of your mouth, and vocal tract.
Alerts allow you to gain control of your account activity. We have preprogrammed alerts for potential fraud and password attempts. Other alerts are customizable, such as transaction history information and daily balance updates. You can pick which notifications you want, how often, and where you want to receive them: text or email.
VISA® Account Updater (VAU) lets you enjoy a seamless transition of your Machias Savings Bank VISA® Debit Card information when your card is replaced due to expiring or experiencing a lost or stolen card. Doing the work for you, when your card number and/or expiration date changes, VAU automatically sends updates to participating merchants with whom you have set up recurring payments using your debit card - securely! That means no more long telephone calls to update card information and avoid declined payments.
Your debit card will be automatically enrolled in Visa Account Updater; there is nothing needed for you to begin using this service. If you wish to opt out of the Visa Account Updater, you may do one of the following:
Complete the online VISA Updater Opt-Out Form
Call our Customer Service Team: 1-866-416-9302
Visit or call your local branch
Participation in VAU does not relieve you of the obligation to ensure that merchants have the correct account information on file; failure to do so may result in a declined payment. In addition, neither VISA nor Machias Savings Bank can guarantee that account updates will be communicated to merchants prior to the next billing date.
Have a question or need assistance? We are here to help!
We have step-by-step video tutorials that show you how to use our online and mobile banking tools to keep your accounts safe and secure.
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