Voice ID
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1) What’s Voice ID?Voice ID is a security feature that verifies you by the sound of your voice when you call our customer service center, allowing fast and secure access to your account. Similar to a fingerprint, your voiceprint is unique to you and created from more than 100 different physical and behavioral characteristics such as pitch, accent, the shape of your mouth, and vocal tract. |
2) How Does Voice ID Work?As you speak with a customer service representative, your unique voiceprint is created from more than 100 different physical and behavioral characteristics such as pitch, accent, the shape of your mouth, and vocal tract. Once your voiceprint is created, the next time you call, we can use your voice to quickly verify it’s you and reduce the need to answer additional security questions. |
3) What are the Benefits of Voice ID?We know that you have a lot of passwords and pins to remember. Voice ID helps reduce the hassle of answering security questions when we can verify you by the sound of your voice. |
4) Is Voice ID Secure?Yes, this is a secure process. Machias Savings Bank Voice ID uses an encrypted digital representation of your voice which will only work with our program. It cannot be used elsewhere. |
5) Am I Eligible to Use Voice ID?At this time, Voice ID is available to most customers and will continue to expand across additional products. We are committed to using security features to protect you and your accounts. Please check back for updates. |
6) How do I Start Using Voice ID?There is no action you need to take; when you call our customer service center and with your consent, we will create your unique voiceprint. Voice ID is a great security measure to help protect you and your account against fraud. You are not required to participate if you elect to answer additional security questions. |
7) What if I’m Sick or my Voice Changes? Will Voice ID Still Work?In general, Voice ID will still work if you are suffering from a common cold, illness, or slight changes in your voice. In more severe instances, we will verify you using alternative methods. |
8) Is Voice ID Mandatory?Not at all. Voice ID is completely optional. |
9) How Do I Delete my Voiceprint?If you no longer want to use Voice ID, we’ll delete your voiceprint at your request. |
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